Refund policy
Craft Pantry Designs is part of Sheer Blooms Ltd (“we”, “us” and “our”). We sell digital products to customers in multiple countries, with physical editions of selected products coming soon.
We want you to be happy with your purchase. Because the rights and procedures relating to physical and digital products can differ, please read the relevant section below.
Where the consumer laws applicable to your purchase provide you with additional or mandatory rights, those rights continue to apply and are not affected by this policy.
Physical Products
Physical editions are coming soon and are not currently available to purchase. The following terms will apply when eligible physical products become available for sale.
If you change your mind about an eligible physical product, please contact us within 14 days of receiving your order.
Where the laws applicable to your purchase provide a longer cancellation or return period, the legally required period will apply.
After notifying us that you wish to return an eligible product, please return it within 14 days, or within any longer period required by applicable law.
Unless the item is faulty, damaged, incorrect, not as described, or applicable law requires otherwise, you are responsible for the cost of returning the product.
Returned products should be kept in good condition and handled only as much as reasonably necessary to inspect them. Where permitted by law, we may make an appropriate deduction from a refund if the value of an item has been reduced as a result of handling beyond what would reasonably be necessary to inspect it.
Please contact us before sending a return so that we can provide the appropriate return instructions and return address.
Damaged, Faulty or Incorrect Products
Please inspect physical products when they arrive.
If an item arrives damaged, is faulty, is incorrect, or is materially different from its description, please contact us as soon as reasonably possible.
Please include your order number, a description of the problem and, where appropriate, photographs showing the issue.
We will review the issue and provide an appropriate remedy in accordance with the consumer laws applicable to your purchase. Depending on the circumstances, this may include a replacement, repair, refund or another remedy.
Nothing in this policy limits any statutory or mandatory consumer rights available to you.
Digital Products and Downloads
Our digital products may include downloadable PDFs, printable planners, interactive planners, workbooks, templates and other digital resources.
Because digital products are supplied electronically and may be available for immediate access or download, cancellation and refund rights may differ from those applying to physical products.
Where permitted by applicable law, digital products that have already been downloaded, accessed or supplied are not eligible for a change-of-mind refund.
In countries or regions where your express consent or acknowledgement is required before you lose a cancellation or withdrawal right when digital content is supplied immediately, those legal requirements will apply.
This does not affect any rights you may have where digital content is faulty, materially different from its description, cannot be accessed as promised, or where a refund or other remedy is required by applicable law.
If you experience a technical problem with a digital product, receive the wrong file, cannot access your purchase or believe a file is faulty, please contact us and we will work with you to resolve the issue.
Accidental or Duplicate Digital Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible.
Genuine duplicate purchases will be reviewed individually and, where appropriate, we may issue a refund for the duplicate transaction.
Exchanges
If you would like to exchange an eligible physical product for another product or edition, please contact us before returning it.
Depending on the circumstances, the simplest option may be to return the eligible item and place a new order.
Digital products generally cannot be exchanged once they have been downloaded, accessed or supplied, except where required by applicable law.
Refunds
Once an eligible return has been received and reviewed, we will confirm the outcome of your return.
Approved refunds will be issued to the original payment method.
Processing times after a refund has been issued may vary depending on your bank, card provider or payment service.
Where applicable law requires original standard delivery charges or other amounts to be refunded following cancellation, these will be handled in accordance with those requirements.
Return Shipping
For change-of-mind returns, customers are normally responsible for return shipping costs unless applicable law provides otherwise.
If we have supplied an incorrect, damaged, faulty or materially misdescribed product, we will handle return costs or other remedies in accordance with the consumer laws applicable to the purchase.
We recommend obtaining proof of postage when returning an item. We cannot accept responsibility for a return that does not reach us, except where responsibility for the return remains with us under applicable law.
Products That Cannot Be Returned
Certain products may be excluded from change-of-mind returns where permitted by applicable law. This may include personalised or made-to-specification products and digital content that has already been supplied where the applicable legal requirements have been satisfied.
Any exclusion will not affect your rights where a product is faulty, damaged, incorrect, materially misdescribed or where applicable law provides you with a remedy.
Contact Us
To request a return, report a problem or ask a question about a refund, please contact:
Craft Pantry Designs
Part of Sheer Blooms Ltd
Email: info@sheerblooms.co.uk
Please include your name and order number so that we can locate your purchase.
Please do not send a physical return until you have contacted us and received the appropriate return instructions.
Your Consumer Rights
This policy is intended to provide our general returns and refunds process for customers worldwide. It does not exclude, restrict or replace any mandatory rights or remedies you may have under the consumer laws applicable to your purchase.
If any part of this policy conflicts with a mandatory consumer protection law that applies to you, the applicable legal requirement will take precedence.